Refund & Cancellation
Fair and transparent billing policies for our AI-powered career platform
14-Day Money-Back Guarantee
Try our Pro plans risk-free. If you're not satisfied, get a full refund within 14 days.
Refund Policies
Clear guidelines for refund eligibility and conditions
Subscription Refunds
Our refund policy for subscription plans is designed to be fair while preventing abuse.
- •Full refund available within 14 days of initial subscription purchase
- •Partial refunds considered for technical issues we cannot resolve
- •No refunds for subscription renewals after the initial 14-day period
- •Refunds not provided for unused portion of subscription period
- •Double charges or billing errors refunded within 30 days
Cancellation Process
How to cancel your subscription and what to expect.
- •Cancel anytime through your account settings
- •Cancellation effective immediately or at end of billing period
- •No partial refunds for mid-billing cycle cancellations
- •Continue to access paid features until the end of paid period
- •Export your data before cancellation recommended
Free Trials
Understanding our free trial and automatic conversion to paid subscription.
- •Free trials require valid payment method
- •Automatic conversion to paid subscription after trial ends
- •Cancel anytime during trial period to avoid charges
- •Trial period clearly displayed at signup
- •Email reminders sent before trial ends
Technical Issues
How we handle refund requests due to technical problems.
- •Contact support first to resolve technical issues
- •Refunds considered if we cannot resolve service disruptions
- •Documented evidence of persistent technical problems required
- •Refund amount proportional to service disruption period
- •Alternative solutions offered before refund processing
Special Circumstances
Exceptions and special considerations for refund requests.
- •Discretionary refunds for exceptional circumstances
- •Documentation may be required for special cases
- •Duplicate charges automatically refunded
- •Unauthorized charges investigated and refunded if valid
- •Billing disputes handled within 30 days
Plan-Specific Policies
Different refund and cancellation terms for each subscription tier
| Plan | Billing | Cancellation | Refund Policy | Key Features |
|---|---|---|---|---|
Free Plan | No billing information required | No cancellation needed | Not applicable |
|
Pro Monthly | Monthly recurring charge | Cancel anytime, effective next billing cycle | 14-day money-back guarantee |
|
Pro Annual | Annual charge, 2 months free | Cancel anytime, prorated refund available | 30-day money-back guarantee |
|
Enterprise | Custom billing arrangement | Custom terms in contract | Case-by-case basis |
|
Refund Request Process
Step-by-step guide for requesting and receiving refunds
Submit Request
Contact support with your refund request and reason
Review Period
We review your request within 3-5 business days
Resolution
We notify you of our decision and next steps
Processing
Approved refunds processed within 7-10 business days
Confirmation
You receive confirmation and refund timeline
Before Requesting a Refund
- • Contact support first - we might be able to resolve your issue
- • Check if your issue is covered by our troubleshooting guides
- • Consider if a plan downgrade better suits your needs
- • Export your data before cancellation if needed
Billing Support & Contact
What to Include in Your Request
- • Your account email address
- • Specific reason for refund request
- • Date of purchase and transaction ID
- • Any relevant screenshots or details
- • Preferred resolution if not a full refund
This Refund & Cancellation Policy was last updated on January 15, 2024. We reserve the right to modify these policies with 30 days notice to current subscribers.